When your order is ready to be dispatched we will send a further email advising you when to expect your items. If you wish to change the delivery address after you have placed an order please let us know as soon as possible. If our courier has not been arranged this may still be possible. Delivery to the UK MAINLAND is FREE OF CHARGE for orders over £50.00 We are happy to ship to non mainland addresses with a UK postcode (including Northern Ireland, Isle of Wight, Scottish Isles, Channel Islands, etc) and delivery is charged at a flat rate of £14.00. In the unlikely event that your goods do not arrive when expected please contact us immediately on email@example.com. Should delivery be refused and items returned to us, any & all further costs incurred due to re-delivery will be at customers cost.
All our products are carefully checked prior to dispatch. Please inspect your items on arrival and if there is any damage, inform us in writing within 48 hours of receipt on firstname.lastname@example.org. After this 48 hour period it is deemed the items have arrived in satisfactory condition. Should there be breakages or damage, and we have been notified within 48 hours, we will contact you to arrange for a replacement to be sent to you on receipt of the damaged item. In the unlikely event that you receive the wrong product, or you wish to return the product for any other reason, please contact us within 14 calendar days of receipt on email@example.com. Goods cannot be returned to us after 14 calendar days of receipt and all returns must be notified to us prior to return. Returned items must be UNUSED and in the ORIGINAL PACKAGING and accompanied by the ORIGINAL COPY of The Lighting Company’s RECEIPT and received by us within 14 days of issuing you with your RETURNS NUMBER. The cost of returning unwanted items will be the customers responsibility. Items that are returned to us remain the customer’s responsibility until they are received by us in good order (unless damage has been notified). We therefore strongly recommend that you retain your proof of posting, in case the parcel gets lost and you need to make a claim from your courier or Royal Mail. Should the returned items be damaged in any way when they are received by us (unless damaged has already been notified) we reserve the right to reduce the refund paid to you.
We offer a 12 month guarantee on all our products (except light bulbs). Additionally we have extended the electrical warranty on our light fittings to 2 years. In the unlikely event that your light fitting develops a fault within 24 months of purchase, we will arrange for a replacement or suitable alternative to be dispatched free of charge (inclusive of delivery) however return of the faulty fitting will be at the customers cost. This dispatch will be upon receipt of the faulty fitting and your original Lighting Company receipt. We therefore recommend you retain your Lighting Company receipt and your credit card receipt for at least 24 months in case you need to contact us for a replacement. Should your light develop a fault within the guarantee period, please contact us on firstname.lastname@example.org before returning the item to us.
TRADE Terms & Conditions
Please note that Trade customers are afforded additional benefits such as trade discounts and the ability to pay by bank transfer. No credit facilities are granted. All goods must be paid in full with cleared funds prior to shipping.
All orders via online or telephone may not be cancelled once placed without prior agreement. Restocking charges may apply.
Whilst every care is taken to ensure goods arrive in perfect condition any damage should be reported within 48 hours after such time it is deemed that lights have arrived in perfect condition.
Goods may not be returned where trade pricing has been applied, as this is a business to business transaction differing conditions apply to that of the distance selling laws. This does not effect statutory rights.
In the unlikely event that goods develop an electrical fault a replacement or suitable alternative will be supplied. Goods and not covered for accidental damage or wear and tear.
No compensation for delay of supply will be paid by The Lighting Company.
No Compensation for 3rd party contracts will be paid by the Lighting Company.